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Remove My Car Limited, a company registered in England and Wales (No. 07978223) with a registered office at: 1st Floor, Cashs Business Centre, 228 Widdrington Road, Coventry, West Midlands, England, CV1 4PB, hereinafter referred to as ‘RMC’ or ‘Wehave created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using (the ‘Site’) and the RMC Interactive Services. Unless otherwise indicated, all definitions used in the Service Terms shall apply to this Statement and for the purposes of this Statement, ‘Personal Data’ shall include financial data. In this Statement, references to ‘You’ and ‘Your’ are references to the RMC User. When You use the RMC Interactive Services, You are consenting to the practices set forth in this Statement.

We know that Your privacy is very important to You which makes it very important to us. We aim to be as clear as possible in this Statement in respect of Your Personal Data. This Statement applies inter alia to Your Personal Data that We collect about You when You use the Site, how and when it is used, how We protect it and who has access to it. This Statement incorporates the Cookie Policy, the Website Terms of Use and the Service Terms by this reference (together the ‘Agreement’).


This Statement governs Your use of the RMC Interactive Services, including any dispute concerning privacy. By using the RMC Interactive Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site and the RMC Interactive Services. We reserve the right to modify this Statement at any time without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.


A.      Personal Data (other than financial)

2.1    The Site asks You to provide various types of Personal Data to enhance the quality of the RMC Interactive Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements! As part of the process of using the Site and the RMC Interactive Services, We may collect the following types of Personal Data about You (as applicable):

  • Your RMC Valuation Information i.e. Your postcode and Vehicle registration;
  • Your email and mobile phone number for the verification process;
  • Your Trade Registration Form information;
  • Your Buyer Registration Form information;
  • Your Collection Details which includes Your title, name, address and mobile phone number, and any additional information;
  • Your Payment Details i.e. Your bank name, account number and sort code;
  • A copy of your photo I.D. and utility bill (to satisfy SDMA Requirements);
  • Your visits to the Site and the RMC Content that You download; and,
  • Your UGC that You may upload or submit to the Site.

B.      Financial Data

2.2    Each Transaction shall take place off the Site between the RMC Seller and RMC Buyer Member directly. For the avoidance of doubt, RMC do not take any payments via the Site or authorise any third party payment provider to do so. RMC do collect the RMC Seller’s Payment Details during the Acceptance Process acting as a Data Controller (as defined by the 1998 Act) solely in order to facilitate a smooth exchange of information during the Completion Period. As a RMC Seller, You hereby expressly consent to RMC providing these details to the relevant RMC Buyer Member for the sole purpose of enabling the RMC Buyer Member to make payment of the Auction Price to the relevant RMC Buyer Member during the Completion Period.

2.3    Except as provided here, We will not share Personal Data with any other third parties (including our RMC Buyer Network) without Your prior consent.

C.       Other Data

2.4    Other de-personalised data which does not record Personal Data as such, rather information such as the date of Your visit to the Site, the path taken, the browser used, the IP address etc is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for RMC Users and to draw conclusions upon demographic information.



3.1    Your Personal Data may need to be passed on to third party companies or service providers (including the RMC Buyer Network) for the sole purpose of fulfilling the RMC Interactive Services only and not for the purposes of making marketing communications, unless You have expressly consented to this being undertaken by a third party. You are under no obligation to provide such Personal Data to us, however, if You choose not to, some of the RMC Interactive Services may not be available to You.

3.2    You acknowledge that Your Personal Data may be used by RMC to contact a RMC User by post, phone or by electronic mail when necessary in connection with Your use of the Site and the RMC Interactive Services. In the case of a registered RMC Trade Member or RMC Buyer Member, RMC reserve the right to contact You in respect of a RMC Trade Account, RMC Buyer Account, RMC Trade Membership or RMC Buyer Membership.

3.3    From time to time, RMC may contact You by electronic mail by way of sending You one or more of the following:

(a)    a Verification Communication;

(b)    a RMC Auction Completion Notification;

(c)    a RMC Auction Acceptance Email;

(d)    a Collection Confirmation Email;

(e)    a RMC Auction Feedback Request Email;

(f)     a Membership Confirmation Email;

(g)    a RMC Auction Bid Notification;

(h)    a RMC Auction Offer Acceptance Email;

(i)     an invoice;

(j)     a RMC Auction Alert; or,

(k)  any other newsletter or information or offers regarding upcoming RMC Auctions or promotions, RMC Interactive Services or customer surveys. For example, when You choose to accept a RMC Valuation Offer, to create and post a RMC Listing, to apply for RMC Buyer Membership or RMC Trade Membership, You give us Your consent to do this. If You change Your mind, You can opt out of receiving some but not all of this in accordance with this Statement. For example, to the extent that You request the RMC Interactive Services, You cannot opt out of receiving (a) to (j) as these are a necessary part of receiving the RMC Interactive Services and in particular, accessing the RMC Auction Platform. You can opt out of receiving direct marketing communications from RMC as descried below.

3.4    Your Personal Data is used solely by RMC (and the RMC Buyer Network to the extent necessary to fulfil the Transaction) for the sole purpose of enabling RMC to act as a service provider to You and is not shared with any person or company without Your express consent.

3.5    Any Personal Data that is held with RMC shall be retained in accordance with the Data Protection Act         1998 and related Data Protection Legislation and/ or our retention and destruction policy culminating in         its permanent deletion.

3.6    If Personal Data has been passed to third parties with Your consent, You may need to contact them separately if You change Your mind in relation to their use of Your Personal Data.


OPTING OUT: If You do not wish to be contacted by RMC in respect of future marketing communications (excluding Clause 3.3 (a) – (j) which cannot be opted out of), We will give You the opportunity to unsubscribe to the receipt of such communications in every electronic mail communication that We send to You. Alternatively and additionally, You can contact RMC by sending an email to with “URGENT – UNSUBSCRIBE REQUEST” in the subject line or send Your request by post to RMC at the contact address below.



4.1    To minimise the risk of unauthorised access to Your Personal Data, We use some of Your Personal Data to authenticate You when using the Site and the RMC Interactive Services e.g. the Verification Communication.

4.2    For our daily operations, We may use the services of third parties to provide some of our business and operational functions. Consequently, some of the RMC Interactive Services are provided by our business partners who are part of the RMC Buyer Network and We need to disclose Your information to them to provide You with the RMC Interactive Services.

4.3    Disclosure of Your Personal Data in Compliance with Laws

You should be aware that We may release Your Personal Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transact or communicate with or via RMC, or to protect the rights, property or safety of RMC, RMC Users or third parties.

4.4    Transfer of Your Personal Data outside of the EEA

From time to time, We may transfer Your Personal Data to a related company, agent or contractor in order to improve our RMC Interactive Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA and You consent to the transfer of Your Personal Data to such companies for the purposes set out here in accordance with this Statement and as permitted by the Data Protection Legislation from time to time.

4.5    Transfer of Personal Data in the Event of the Sale of Remove My Car Limited or its Assets

In the event that Remove My Car Limited is sold or transfers some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration of RMC.

4.6    Other Sites and their Privacy Policies and Cookie Policies

                             The Site may contain links to other websites. RMC is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties, so You should be careful to read and understand those website policies independently.



5.1    The privacy and protection of Your Personal Data is important to us. In addition, any RMC User statistics that We may provide to prospective partners regarding Your usage of the RMC Interactive Services are provided in the aggregate only and do not include any individually identifiable data.

5.2    You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Data, We cannot ensure or warrant the security of any Personal Data You transmit to us, via, to, or from our Site. You accept that RMC cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential Personal Data which You do not wish to communicate by email, please contact RMC by telephone or post to arrange an alternative method of communication. You transmit all such Personal Data at Your own risk.

5.3    Once Your Personal Data is submitted, We have security procedures in place to protect the loss, misuse and alteration of the Personal Data under their control. 128 bit industry standard Secure Server Software (SSL) is used as a minimum standard which encrypts all of Your Personal Data in respect of a Your Payment Details including Your name, and address, so that it cannot be read as it travels over the Internet.

5.4    How long We keep Your Personal Data collected through our Site depends on the context in which You provide it and the purpose for which We use it. We will only retain it for as long as is necessary for such purposes. We will keep records of any RMC Purchasing Statements for up to six (6) years and hold any data collected to fulfil the SMDA Requirements for three (3) years. We may send You direct marketing communications for as long as You do not unsubscribe from receiving the same from RMC.

5.5    You understand and acknowledge that You have no ownership rights in Your RMC Account and that if You cancel the same, the same will be terminated and all Your information will be deleted from Your RMC Account and will be further deleted from any RMC archives in accordance with Clause 5.4. Your Personal Data may continue to be retained by the RMC Buyer Network for limited purposes only.

5.6    Telephone calls: If You call any of the customer service telephone numbers quoted on this Site, We may record Your call. These recordings are used for training and quality control to ensure that We continuously monitor and improve our customer service standards.


6.       COOKIES

           For information about cookies and how they are used on this Site, please visit our Cookie Policy.



RMC tries to meet the highest standards when collecting and using Personal Data. For this reason, We take any complaints We receive about this very seriously. We encourage You to bring it to our attention if You think that our collection or use of Personal Data is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of RMC’s collection and use of Personal Data. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If You are not happy with the way in which Your Personal Data is being handled by RMC, You can complain to the Information Commissioner whose details can be found at:



RMC tries to be as open as it can be in terms of giving people access to their Personal Data. Individuals can find out if We hold any Personal Data by making a ‘subject access request’ under the Data Protection Act 1998. If We do hold Personal Data about You, We will let You have a copy of that Personal Data. To make a request to RMC for any Personal Data that We may hold, You need to put the request in writing addressing it to the address provided below. They may be an administrative charge applied in accordance with the applicable legislation.


Requests for information about our Statement or a ‘subject access request’ can be emailed to or by writing to:


Remove My Car Limited

(Internal Compliance Department)

1st Floor

Cashs Business Centre

228 Widdrington Road


West Midlands





We keep our Statement under regular review. This Statement was last updated on 18 December 2013.


Recycling News

Vehicle recycling specialist Remove My Car has had its ELV recycling target service recognised by the Government’s Department for Business, Innovation and Skills (BIS). 

Head Office

Remove My Car Ltd
Cash's Business Centre
CV1 4PB  

Call us on 0330 159 1588 or Let us call you