Helpline: 0330 159 1588  08.30 - 17.30  | 

FAQ




How to get refund on Tax Discs After 1st October   

From 1 October 2014, the paper tax disc will no longer need to be displayed on a vehicle. If you have a tax disc with any months left to run after this date, then it can be removed from the vehicle and destroyed. This includes customers with a Northern Ireland address, however they will still need to display their MoT disc.
Refund on Vehicle Road Tax After 1st October

How do you pay me?   

The most common method of payment available are Bank Transfer and Cheque Payment. Although some of our operators have hand-held card readers and so can credit your debit card at the time of collection. Bank Transfers are usually cleared within 24 hours from the time of collection. Cheque Payments are issued on collection but can take a few days to clear with your bank.

How do I get paid for my Scrap Car?

How soon can you collect my car?   

Depending on your location, we can often collect on the same day or next day. But on average, we collect within 48 hours at a time that is convenient to you. 

How soon can you collect?

Do you collect vehicles that have no wheels?   

Try your luck! It depends on your location but most of the time we do struggle to collect cars that don’t have wheels. We may have to reduce our price in this situation, simply because it is much more time consuming and difficult to collect.
Do you collect vehicles that have no wheels?

Will you buy my alloy wheels?   

We do not buy additional car parts but if alloys are already fitted to your car then they can add value. Let us know about your alloys when sending your car to auction or if you are not satisfied with the instant online quote.

Will you buy my alloy wheels?

Can you collect while I'm at work?   

As long as someone's there then we can collect. It doesn’t have to be the registered keeper or the legal owner, but the person present at the time of the collection will need their personal photo I.D and a recent Utility bill. If they have those, we can collect the vehicle.

Can you collect while I'm at work?

Will I get more money if I deliver the car?   

If you auction your car, the company with the winning bid may not be local, and so delivering the car may be difficult. With our instant online quotes, the buyer is usually local, so you may have the option of delivering the car yourself and making a little extra money. You can discuss this with the buyer when they contact you.

Will I get more money if I deliver the car?

Can I get a refund for my tax?   

Yes, we strongly recommend that you send your tax disc back to DVLA for a refund.

Can I get a refund for my tax?

What do I do with the V5C (log book)?   

On collection, we will complete Section 9 of the V5C and you need to send this to DVLA. If you have requested a Certificate of Destruction (CoD), it should arrive within 48 working hours. If you don’t have the V5C then you will need to notify DVLA in writing that you have scrapped/sold the car to us.

What do I do with the V5C (log book)?

Will we haggle on collection?   

No, we like to provide a price that we can stick to! The only thing that may affect the price is if you have taken parts off the vehicle without telling us. Removing parts will affect the scrap value and therefore the price we can offer to you. As long as your description is accurate, you won’t have a problem when your car is sold at auction.

Will we haggle on collection?

Are prices guaranteed?   

We are here to help you secure the best possible price, and we do not tolerate anyone changing the price without a genuine reason. You will only have a problem if you have taken parts off without telling us, or you have mislead us so that we overvalue your car.

Are our prices guaranteed?

What do I need to provide on collection?   

The person present at the time of collection will need to provide us with their own Photo I.D, a Utility Bill that is less than 3 months old, the keys and, if possible, the V5C (log book). We may also ask for spare keys and any other paper work, such as service receipts and old MOTs.

What do I need to provide on collection?

How can I verify the ID of the collection driver?   

If you have any reason to doubt that the driver is there on behalf of Remove My Car, contact us as soon as possible.

How can I verify the ID of the collection driver?

Do I need to fill any documents in when scrapping the car?   

If you have the V5C log book, you will need to sign Section 9. When we have collected the vehicle, you will need to send Section 9 to the DVLA.

Do I need to fill any documents in when scrapping a car?

Do you give me a set time for collection?   

Yes we arrange a collection time with you. We can either give you an AM or PM slot or we can work to 'hour windows' , such as between 9am-10m. We can also give you adequate notice of our arrival time if required. This can be useful if you need to travel to where your car is located. 

Do you give me a set time for collection?

Will I get a receipt?   

You will receive an email conformation from us regarding the disposal/sale of your vehicle. This will include all of the relevant information you need. You can print the email out and keep it for your records.

Will I get a receipt?

How Does Remove My Car Help?   

We help you to get the best price for your end of life vehicle and also a hassle-free service. We begin by encouraging our network of approved ATFs to pay as much as possible for your vehicle. We also expect them to collect it in a timely manner, handle all of the paper work promptly, and issue a Certificate of Destruction if required. We also act as your first point of call, should you encounter any difficulties, and will provide you with all the assistance and advice you need.

How Does Remove My Car Help?

Who is Remove My Car?   

Remove My Car Ltd is a privately owned limited company based in Coventry, Warwickshire. We have many years of experience in the automotive/recycling industry and work with most of the major Vehicle Recycling companies across the UK. We make recycling a car simple and fun but still take it extremely seriously and have now become one of the market leaders.

Who is Remove My Car?

Why do I need photo I.D to Scrap My Car?   

Due to the Scrap Metal Dealers Act 2013, we now need to obtain a copy of your Photo I.D and a recent Utility Bill (no more than 3 months old). We understand that this may be inconvenient and it was never required before, but that is now the law. We don’t create the rules; we just have to make sure we adhere to them. 
Why do I need photo ID to Scrap My Car?

Why Do I need a Utility Bill?   

Due to the Scrap Metal Dealers Act 2013, we now need to obtain a copy of your Photo I.D and a recent Utility Bill (no more than 3 months old). We understand that this may be inconvenient and it was never required before, but that is now the law. We don’t create the rules; we just have to make sure we adhere to them.

Why Do I need a Utility Bill?

I do not have the V5C (Logbook)?   

We can still collect without the V5C. All it means is that the person present at the time of collection will have to provide Photo I.D and a recent Utility Bill, and the registered keeper will need to inform DVLA in writing. The DVLA need to know that the car has been sold to Remove My Car for scrap. If required, we can provide a CoD by using the chassis number of the vehicle.

I do not have the V5C/ Logbook?

I have no Keys?   

Just leave it to us. When we contact you to confirm your details, let us know about any obstructions or height restrictions that may make the car extra-difficult to recover. We do our best to recover any car no matter the situation.

I have lost my car keys?

I have a car that is not registered in the UK?   

You will need to inform the governing body in the country in which the car is registered. You will have to notify them that you have disposed of the vehicle in the UK. You may need to send them the equivalent of the registration document and possibly the car's number plates too. We will give you notification that you have disposed of the car with us.

I have a car that is not registered in the UK?

What to do with my car insurance?   

You can cancel your car insurance as soon as the car has been collected. If you cancel your insurance before the car is collected, then it is illegal for you to use it on the public highway. If you are replacing your old car with a new one, you should contact your insurance company as they may be able to replace the vehicle on the policy or issue a refund.

What to do with my car insurance?

What is a Certificate Of Destruction?   

C.O.D (certificate of destruction) is a certificate that can only be provided by a company that is registered as an ATF (authorised treatment facility). We only work with established and reputable registered ATF companies, so if you request a COD you will receive one. You can also be confident that your car will be recycled correctly and legally. 

What is a Certificate Of Destruction?

What is an ATF? (Authorised Treatment Facility)   

Authorised Treatment Facilities (ATF) are licensed sites which have been authorised by the Environment Agency in England & Wales, (SEPA) Scottish Environment Protection Agency or (NIEA) Northern Ireland Environment Agency.

What is an A.T.F? (Authorised Treatment Facility)

What do I do with the Registration Document?   

If you can hand all paper work to the recovery driver, the driver will complete section 9 on the V5C. The recovery driver will hand section 9 back to you for you to send it to DVLA, Swansea, SA99 1BD. We then take the remainder of the Registration (V5C) with us. Please note: if you are sending your road tax back for a refund at the same time, you will need to include section 9 with the road tax application form (V14) along with your tax disc.

What do I do with the registration document?

Do I have to inform the DVLA?   

Our recovery driver will complete and leave Section 9 of the V5C (log book) with you which you will need to sign and send off to the DVLA. You will receive a confirmation letter from DVLA to confirm they have updated their details and you are no longer responsible for the vehicle within 4 weeks.

Do I have to inform the DVLA?

Do you inform the DVLA?   

Your vehicle will be taken to an Authorised Treatment Facility (ATF). Your car will then be de-registered direct with the DVLA and a C.O.D (certificate of destruction) issued, if you have requested one. Otherwise, section 9 of the V5C will be completed by us on collection and returned for you to send off to DVLA.

Do you inform the DVLA?

How do I declare my car is off the road (SORN)?   

You can complete a SORN online (HERE), in the post office, or via telephone. Once a SORN has been made, you must keep your vehicle off the public highway, for more information see the DVLA web site). Once your Road Tax has expired, you have 14 days to either, Tax, declare SORN, or dispose or sell the vehicle and notify DVLA. After the 14th day you may be subject to a fine if you do not do any of the above.

How do I declare my car is off the road (SORN)?

What is a waste carriers license?   

A waste carriers license is a permit from the Environmental Agency. Anyone who carries waste for business purposes has to have a waste carriers license by law. All of the companies we deal with have valid up-to-date waste carriers licences. 


The licence only means the holder is allowed to carry waste, not deal with it. 

What is a waste carriers license?

What is an ELV?   

ELV stands for ‘End of Life Vehicle’. This is a vehicle that has reached the end of its life naturally through wear and tear. Cars that are ELVs because they are damaged beyond repair or uneconomical to repair are also known as ELVs, but technically they are premature ELVs. 

What is an ELV? (End of Life Vehicle)

Why are prices different for different cars?   

The prices for scrap cars vary as they are based on their weight - the heavier the vehicle, the more scrap value it will have. Location of the vehicle can also play a part in the price as logistics have to be taken into consideration. 

Why are prices different for different cars?

Unhappy with the price offered?   

We would love to hear from you if you are unhappy with the price offered either instantly online or via our online auction process. Get in touch and we will discuss your car in more detail and see what we can do.

Unhappy with the price offered?

Are your online quotes guaranteed?   

Quotations are guaranteed. We offer an instant scrap value based on the weight of your vehicle (which we work out from your Registration Number). If you decide to use our Auction Process, you may receive higher bids. If not, you always have our guaranteed quote to fall back on. As long as you have described your vehicle accurately, the quote is guaranteed.

Are our prices guaranteed?

How do your online quotes work?   

The first thing we do is provide you with a Scrap Value based on the weight of your vehicle and its location (we use Registration Number and Post Code for this). You can accept the guaranteed quote or you can send your vehicle to our Instant Online Auction. You may get a better price in the auction, but you will need to wait for the auction to finish before we can collect your car. You can choose from a 1 Hour 3 Hour or a 24 Hour auction. At the end of the auction, you still have the choice to accept the winning bid, take our original offer, or keep your car. So you have plenty to gain and nothing to loose.

How do your online quotes work?

How do I receive payment for my car?   

Due to the new law 'Scrap Metal Dealers Act 2013' our ATF Members can no longer pay CASH. If this is a problem please contact us and we can discuss other forms of payment. The most common payment methods are Cheque Payment on Collection or Bank Transfer.

How do I receive payment for my car?

My car is still at a garage?   

We can collect your car from most locations including garages, storage compounds, or your work place. We have even collected cars from Airports where customers have emigrated and save on Taxi Fairs!

My car is still at a garage?

I have taken parts of my car?   

You need to make us aware of the parts you have removed before you accept an instant quote or send your car to auction (use the Description box for auction cars). We can price/bid accordingly. The offers you receive for your car may vary depending on what parts you have removed.

I have taken parts of my car?

What do I do with any previous history for the car?   

Any previous history can be beneficial, especially for newer cars. Service history and receipts are useful, as they can tell us if any parts have been fitted recently, and we can use MoTs to verify mileage on the engine.

What do I do with any previous history or paper work for my car?

Can I remove the car stereo?   

If the stereo is an aftermarket one then you can remove it. Factory-fitted stereos should not be removed, as the value of the stereo is factored in to our quote. If in doubt just give us a call.

Can I remove the car stereo?

My Car is in poor condition?   

When we provide a scrap value, the price is based on the weight of the vehicle, not the condition. If you decide to send your car to our Online Auction, you can include pictures to help bidders value your vehicle. 

My Car is in poor condition?

Do you buy commercial vehicles?   

We do buy Commercial Vehicles, usually up to 3500kg. We have purchased larger commercial vehicles but this will depend on your location and if we have suitable recovery vehicles available. 

Do you buy commercial vehicles?

Do you buy caravans?   

Unfortunately No. 

Do you buy caravans?

Do you buy unusual vehicles?   

Yes, sometimes we do. If you have an unusual vehicle to scrap, please get in touch. We have made offers on several ‘strange’ cars in the past, including a London Zoo buggy, so don’t rule anything out – give us a try first!

Do you buy unusual vehicles?

Are there any Scrap Cars that you won’t Buy?   

We try to buy every car that customers want to dispose of, even if that means collecting some scrap cars at a loss. Why? Because we believe that providing you with a service you can depend on, no matter what car you want to scrap, is more valuable to us in the long term. If we buy your low value scrap Nissan Micra today, maybe you or one of your friends will choose us to remove a more valuable scrap car in the future.

 Are there any Scrap Cars that you won’t Buy?

How many Instant Quotes can I make per day?   

RMC customers can receive 3 instant quotes per day. Trade members can receive an unlimited amount of quotes per day with our RMC Trace Account. If you are in the Motor Trade and would like more information on our Trade Account, then give us a call.

How Many Instant Quotes Can I Make Per Day?

Are all RMC scrap car collections free?   

At Remove My Car all prices shown include free collection of your end of life vehicle. This applies to online quotes and the auction bids too. Our members know that the price they bid has to include free collection too.

Are all RMC scrap car collections free?

How soon can you collect?   

Depending on your location, we can often collect on the same day or next day. On average collections are within 48 working hours. If you have sold your car in the Remove My Car auction, then you will have already selected a preferred collection period. 

How soon can you collect?

Are there any areas RMC cannot collect from?   

We try to cover all of the UK and have registered ATFs in most regions, so can collect from the vast majority of cities, towns and villages. But like all scrap car collection companies, we do struggle to collect scrap cars from very remote locations and areas that have challenging geographical features. For example, access to the Scottish Highlands are very rugged and inaccessible, so make it difficult to collect ELVs. If you live in a more remote area and would like to discuss collection with us, please get in touch. 

Are there any areas RMC cannot collect from?

Other companies didn’t turn up. Are RMC going to mess me around too?   

No. If another company has given you a price but failed to collect, it is likely that your car has little scrap value and so is not a priority to them. We have a policy of collecting all ELVs, not just those with higher scrap value, so your car will be booked in for collection in exactly the same way as a more valuable vehicle. Rest assured, if we say we will collect your scrap car, our driver will be there on the agreed day to take it away.

Another company failed to turn up? Will RMC fail to collect as well?

How are RMC able to offer such Good Prices?   

We did our homework and found what we believe are the best ATFs in each area of the UK. We based our search on the ATFs ability to offer competitive prices and the high quality of service we expect. After over a year of research, we had selected the ATFs we wanted to work with and now have an excellent relationship with them. They know they can rely on RMC to provide them with a steady supply of scrap cars and can help them work more efficiently. In return, we know they our ATFs can offer you excellent prices and a service we can be proud of. 

How are RMC able to offer such Good Prices?

How do I upload photos?   

By selecting the 'Upload photos' tab on the 'Car Details' page, you can choose the pictures that best describes your car. Choose the best picture in your opinion as the primary picture. For more information visit; www.removemycar.co.uk/upload-photo-guide.html

How do I upload photos?

What format do the photos have to be in?   

We accept the most common image formats, JPEG and PNG, anything else we may cannot guarantee they will upload successfully. 

What format do the photos have to be in?

I don't have a digital camera - what can I do?   

You could still use a mobile phone, IPad or any other mobile device with a camera, failing this, you could always ask a friend to take some pictures for you. If it's still a problem, you can skip the images and we can automatically use a generic image of your car. We do not recommend this as the buyers cannot see the actual vehicle, therefor possibly effecting the final price.

I don't have a digital camera - what can I do?

Can I use stock photos from the Internet?   

If you do not have pictures of the actual vehicle, we automatically use a generic picture of the make and model of vehicle.

Can I use stock photos from the Internet?

What happens if I miss out some important information?   

Before you send your car to auction you will have the chance to edit your listing, once you have sent your car to auction, you cannot edit or make any changes.

What happens if I miss out some important information?

I need to change the collection date?   

If you have the buyers details, get in touch and re-schedule the collection, giving the buyer as much notice as possible. At any point you need us to intervene, just give us a call on 0800 038 0149.

I need to change the collection date?

I've not heard anything from the buyer. What should I do?   

If you have the buyers details then give them a call or give us a call so we can confirm we have the correct contact details for you, then contact the buyer ourselves to help speed up the process.

I've not heard anything from the buyer. What should I do?

The buyer hasn't collected the car when they said they would?   

If you have the buyers details then give them a call or give us a call so we can confirm we have the correct contact details for you, then contact the buyer ourselves to help speed up the process.

The buyer hasn't collected the car when they said they would. What should I do?

Can I auction more than one car at a time?   

As a private seller, you can receive 3 quotes per day and still choosing to send those 3 cars to auction if you wish. Our trade account is designed for the Motor Trader and will have unlimited quote requests and sending an unlimited amount to auction.

Can I auction more than one car at a time?

How many times can I put my car into an RMC auction?   

As a private seller you can enter the same car through our auction every 7 days or retrieve your existing quote by entering your reg number and your unique verification code. Each price will be guaranteed for 7 days, during the 7 days you will not be able to re-list your vehicle.

How many times can I put my car into an RMC auction?

Why can't I put my car straight back into an RMC auction?   

If you were able to re-enter your vehicle, our members will naturally and eventually loose interest and not bid so much. We are confident the first price will be the best one and we want to guarantee you this for 7 days. You can re-enter the same vehicle after 7 days.

Why can't I put my car straight back into an RMC auction?

Does my car get reused and recycled?   

Most vehicles will be broken for parts and recycled especially if you have requested a CoD. Newer more valuable cars may be sold on within the Motor Trade unless you have requested a CoD.

Does my car get reused and recycled?

Can I leave feedback for a buyer?   

Yes you can, we value your feedback and we get a great insight into the services our customers receive. We need your feedback to ensure our members are continuing to provide a first class service.

Can I leave feedback for a buyer?

What If I am unhappy with a buyer?   

If you are unhappy at any stage then please contact RMC head office 0800 038 0149 quoting you registration number.

What if I am unhappy with a buyer?

I am not happy with the company thats buying my car?   

If you are unhappy at any stage then please contact RMC head office 0800 038 0149 quoting you registration number.

I am not happy with the company thats buying my car?

Why are there different time limits for the RMC auctions?   

We have 1 hour, 3 hours and 24 hour auctions to choose from. We want to get you the best price as quickly as possible and do not see the need for an auction that is several days long, especially when our members can value your car pretty much instantly and accurately. 

Why are there different time limits for the RMC auctions?

My payment has not cleared?   

In the extremely rare occasion you have a problem with your payment clearing, please get in touch with us so we can look into solving this for you in person. Remove My Car Ltd guarantee all payments.

My payment has not cleared?

How do I know I will get paid?   

All of our members have to abide to our strict procedures therefor we are 100% confident you will get your payment, thats why at Remove My Car Ltd, we guarantee all payments! Yes, its here in black and white!

How do I know I will get paid?

Why cannot I get paid by CASH?   

Due to the SMDA 2013 (scrap metal dealers act 2013) scrap metal dealers and car breakers can no longer pay for vehicles using CASH.  Read more information at www.removemycar.co.uk/scrap-metal-dealers-act.html

Why cannot I get paid by CASH?

Can I get paid before you collect?   

I'm afraid we cannot pay for cars before we collect, we understand your concern in releasing your vehicle without a cleared payment, thats why at Remove My Car Ltd we Guarantee all payments. 

Can I get paid before you collect my car?

Am I entering into a contract by selling through RMC?   

Once you have accepted a quote, technically you are entering into contract. We can cancel at our own discretion as long as adequate notice has been given. 

Am I entering into a contract by selling through RMC?

Is there any charges or deductions from the price quoted?   

We do not make any deductions what so ever, collection is FREE and included, no admin fees and we do not make any deductions for bank transfers. It is also important to be as accurate as possible when describing your cars faults to ensure every transaction goes as smoothly as possible.

Is there any charges or deductions from the price quoted?

My car still has a lot of fuel left in it?   

Rarely does the fuel add value to the car itself but still worth mentioning in the description box if sending to auction.

My car still has a lot of fuel left in it?

My car has new tyres?   

We recommend you to send your car to auction if there are any new parts fitted to your vehicle, news tyres can add value. In the description box just let us know how many, how old and if you really want to go the extra mile, size and make.

My car has new tyres?

My car is not at my home address?   

If your vehicle is fairly local to where you live then you can still use your postcode to initially get the quote or send to auction. If in doubt, use the postcode to where the car is located. either way, it is the collection address details we will need initially if you decided to accept any quotes from us.

My car is not at my home address?

My car is still at the scene of an accident?   

In this situation the chances are, you will need a recovery company to recover your vehicle immediately. The majority of our members do not specialise in road side recovery, only vehicle collection or recovery from residential addresses. 

My car is still at the scene of an accident?

Can you remove more than 1 car at a time?   

Depending on your location and if the same buyer is the buyer for all vehicles will determine if they can collect all the vehicles you have at the same time. Our members run small single recovery vehicles up to 11 car transporters so can usually cater for the most demanding restrictions and volume.

Can you remove more than 1 car at a time?

What days do you collect?   

We collect 6 days a week, Monday - Saturday. 

What days do you collect?

I have since been offered a higher amount for the car?   

Just give us a call and we can discuss your car and quote, worst case scenario we can give you some useful advise in dealing with other similar companies to ensure you get what you have been quoted and dealing with a reputable company. 

I have since been offered a higher amount for the car?

My car is worth more than what you have quoted?   

Our initial quote is based on the weight of your vehicle, you then have the option to send your vehicle to auction so our members can then bid on your car giving you a more accurate quote taking into consideration any value it has within its parts. after auction if you still feel we have under quoted then please give us a call so we can look at it in more detail. 

My car is worth more than what you have quoted?

My car received no bids at auction?   

If your car has had no bids then you are still able to accept the initial scrap value based on the weight. If you feel your vehicle has been under quoted then please give us a call so we can look at your vehicles n more detail.

My car received no bids at auction?

How long are yours quotes guaranteed for?   

Our auction quotes are guaranteed for 7 days. After 7 days you can re-enter your vehicle into our auction. Instant quotes provided may change with the metal prices overtime, however going to auction or accepting the initial quote allows us to guarantee the price.

How long are yours quotes guaranteed for?

How do I know when my car has finished at auction?   

Once your car has finished the auction, we will send you a message using your preferred contact method either by SMs or email, letting you know your final price. 

How do I know when my car has finished at auction?

I have lost my login details to the auction page?   

Your login details will be your registration number and verification pin number.  You can then login to the Auction page for more details to retrieve your previous quote. 

I have lost my login details to the auction page?

I have not received my verification code?   

Please give us a call, double check your contact detail and junk mail box if using email address.

I have not received my verification code?

What are the live auction times?   

Auction time's are 8am - 5pm Monday - Friday. Any vehicles entered into auction outside of these times automatically enter a Que and will start at 8am on the next working day.

What are the live auction times?

My car tax expires?   

Once your car tax expires, you have until the 14th of the following month to finally make a decision to SORN, re-tax or notify DVLA you have scrapped the vehicles. 

My car tax is due to expire?

Can you make the payment to someone else?

Yes we can make payment to someone else. 

What is the SMDA 2013?   

The Scrap Metal Dealers Act 2013 (SMDA 2013) was introduced on 01.10.2013 replacing previous laws. Car scrap yards and Car Breakers could no longer buy cars with cash and had to obtain copies of the sellers Photo I.D, Utility Bill and images of the vehicle. Police can now enter any scrap yard or car breakers and inspect there premises.

What is the SMDA 2013?

I do not have photo I.D?   

If you are not able to provide your Photo I.D at the time of collection, you could always ask a family member to be present with there Photo I.D/Utility Bill failing this, the recovery driver can always take a photo of yourself at the time of collection. 

I do not have photo I.D?

I do not have a Utility Bill?   

You can use a Bank Statement, Council Tax bill or any other similar bill. If the majority of your bills are online, you could always download one and upload it when completing the checkout process. 

I do not have a Utility Bill?

Recovery driver has not turned up?   

If you have the contact number to the collections office try giving them a call, at any point you need our assistance, just give us a call or send an email with your query.

The recovery driver has not turned up. What should I do?

Since accepting a quote, I have changed my mind?   

Contact us immediately so we can cancel your booking. By accepting a quote you will be entering into a contract, similar to any other online auction. As long as you give us adequate notice for cancellation via email or phone (minimum of 6 hours prior to collection) we can cancel at our own discretion with no charges. If the recovery driver has a wasted journey due to no cancellation, there may be a call out charge.

Can I cancel after accepting a quote?

Does RMC guarantee all payments?   

We are so confident that our members will provide such a good service, Remove My Car Ltd will guarantee all payments.

Does RMC guarantee all payments?

I want to accept a quote but its older than 7 days?   

You will have to give us a call to discuss an expired quote. We will contact the highest bidder to see if they would like to honour the expired quote at there own discretion. If our Member does not want to proceed with the expired quote we will have to start re-list the auction for you.

I want to accept a quote but its older than 7 days?

The car is not registered to me?   

You do not necessarily have to be the registered keeper to dispose of a vehicle. If you are responsible for the disposal, we will need to take a copy of your personal photo I.D and Utility Bill to confirm who we have collected the vehicle from.

What if the car is not registered to me?

I am a motor trader and have several cars to sell?   

We have a trade account available to all Motor Traders who regularly dispose of vehicles, making the process even more easier. Better prices, unlimited quote requests and online account managing multiple disposals at once, make our trade account extremely popular. Contact us to register on 0800 038 0149.

What if I am a motor trader and have several cars to sell?

How do I apply for a trade account?   

We will need a copy of a Company Letter Head, Vat Number (if applicable), address, photo I.D and Utility Bill. Once we upload your photo I.D and Utility Bill, you can continue to use the same images for each disposal but renewing your Utility BIll to ensure it is never older than 3 months old.

How do I apply for a trade account?

How do I become an RMC member?   

Send us an email with your company details and contact details. 

How do I become an RMC member?

I have been told RMC does not pay what they quote?   

This is more than likely other competitors trying to put you off, in order to accept a quote with them. All prices at Remove My Car are guaranteed! and to be extra sure you get your money, we also guarantee all payments.

I have been told RMC does not pay what they quote Is it true?

I have cars in different locations?   

Its always best to use the collection address details to start of with. If the cars are fairly local to yourself, you can always use your own details and add the exact collection address details into the additional details box when completing your booking online. If in doubt, give us a call on 0800 038 0149.

I have cars in different locations?

Who's Photo I.D do you need?   

We need to take a copy of the photo I.D and Utility Bill to the person dealing with the disposal at the time of collection, not necessarily the registered keeper. regardless of who is the registered keeper, we need the details to who is handing the vehicle over to us.

Who's Photo I.D do you need?

How do you take a copy of my photo I.D and Utility Bill?   

You can either upload the pictures yourself when completing the process online or you can request for the recovery driver to take a photo using there smartphone upon collection and then upload this to our database.

How do you take a copy of my photo I.D and Utility Bill?

Why do you need my photo I.D and Utility Bill?   

Due to the SMDA 2013 (scrap metal dealers act 2013) scrap metal dealers and car breakers can no longer pay for vehicles using CASH and also need a copy of the photo I.D and Utility Bill of the person there at the time of the collection.

Why do you need my photo I.D and Utility Bill?

My insurance company has requested a CoD?   

Not a problem, all of our ATF's can issue a COD through us. This can be sent via email or in the post.
My insurance company has requested a CoD?

How does your auction work?   

We give you (the seller) the choice at the end of the auction to accept the final price. Our members are not just bidding to outbid other members, but to give you the absolute best price to encourage you to accept the final price. Unlike traditional auctions, once the item is sold its SOLD and buyers naturally try to buy the item as low as possible knowing you have to sell. With RMC, we want you the seller to ave the choice and to get you the best price.

How does your auction work?
WE’LL GET YOU THE BEST PRICE FOR YOUR SCRAP / SALVAGE CAR GET QUOTE

Top 5 FAQs

Q. Does RMC collect FREE of charge?
A. Yes, we collect FREE of charge
 
Q. Are there any costs what so ever?
A. Its a 100% FREE service
 
Q. How long does it take you to collect?
A. On average, within 48 working hours
 
Q. How do I get paid for my car?
A. Cheque Payment or Bank Transfer
 
Q. Are the payments Guaranteed?
A. Yes, you are protected by the Remove My Car Payment Guarantee
 
 

Cash Ban Due to SMDA 2013

The Scrap Metal Dealers Act 2013 replaced all previous legislation, but the big change was car breakers as well as scrap metal dealers weren't able to buy any scrap metal for cash, including vehicles. Companies also now have to take copies of the persons Photo ID and a recent utility bill. Want to know more? Read more HERE

Recycling News

Vehicle recycling specialist Remove My Car has had its ELV recycling target service recognised by the Government’s Department for Business, Innovation and Skills (BIS). 

RMC Payment Guarantee

If you dispose of your car through us, you'll also benefit from our payment guarantee for added peace of mind. Find out more at Why Choose Us

Head Office

Remove My Car Ltd  
Gemini House, Hargreaves Rd
Groundwell Industrial Estate
Swindon, Wiltshire
SN25 5AJ 

RMC Promise

✔ No Transaction Fees
✔ FREE Collection on All Cars
✔ RMC Payment Guarantee
✔ Not share details with 3rd Parties 
✔ Offer a 100% Transparent service
✔ No Annoying Spam Emails or Text's

Scrap Metal Prices Falling

Yet again theres been further drops in metal prices, it's now the lowest in 6 years since the last crash in 2008/2009. Slowing economic growth in China is the biggest contribution for the fall in demand and its not looking to increase anytime soon!

New Road Tax Laws

From October 1 2014, motorists have no longer needed to display a paper tax disc in their windscreens. Instead they are asked to pay their road tax online, via the DVLA Website
 

Paper License to be Scrapped

Its now been confirmed as part of the government’s Red Tape Challenge initiative to remove unnecessary burden by Ministers, from 8 June 2015 DVLA will no longer be issuing the paper counterpart to the photocard driving licence. Existing paper counterparts will be no longer valid and drivers are advised to destroy their counterpart after 8th June 2015. 

Latest Metal Prices

February 2016 Metal prices are significantly lower than any period within the past 6 years. Prices on average are £30 Per Tonne for light Iron. Lowest being around £20 Per Tonne and the highest being around £40 Per Tonne.

Quick Links

FREE Trade Membership

Joining Remove My Car as a trade member is completely FREE, for more information, call us on 0800 038 0149 or fill in your details below and we can contact you

  
 
  
 
  
 
  
 
  
 
Call us on 0330 159 1588 or Let us call you