How can we help?

You are paid on collection, by bank transfer or cheque. Bank transfers usually clear within 24 hours of collection. Cheques are handed over on the day but can take a few days to clear with your bank. Which method is offered depends on your local collection team, and they will confirm it when they call to book.

It depends where you are. Collecting a car with no wheels is difficult and needs different equipment, so we cannot always do it, and the price may have to come down because it takes longer. Accept the quote and add that the wheels are missing in the additional comments, and the collection team will confirm whether they can collect when they call you.

Yes, as long as someone is there for the collection. It does not have to be the registered keeper or the legal owner, but the person present will need their own photo ID and a proof of address dated within the last 3 months, such as a utility bill or bank statement. These do not have to match the V5C or the address where the car is.

Yes. Collection is always free, but if you would rather bring the car to us we can usually add £10 to £20 to the price. Let us know when you accept the quote and the collection team will confirm what they can offer and where to take it.

On collection, the driver will complete the yellow section of the V5C (section 9, or section 4 on logbooks issued from April 2019) and hand it back to you. Use it to tell DVLA the car has gone, either online or by post (we recommend recorded delivery). If you have requested a Certificate of Destruction (CoD), it normally arrives within 2 to 3 working days. If you do not have the V5C, you will need to tell DVLA in writing that you have scrapped or sold the car, using the collection company's details from the day. If you need those details, contact us by phone or online chat.

Yes. To get a refund you need to tell DVLA the car has gone. Once the car is collected, the driver fills in the yellow section of the V5C and hands it back to you, and you can tell DVLA online or by post (we recommend recorded delivery). DVLA then refunds any full months of tax left and cancels your Direct Debit automatically. The refund is sent to the address DVLA holds for you, and the month the car goes is not included. If you do not have the V5C, write to DVLA with the collection company's details and the date and time of collection.

No. We give you a price we can stick to. The only thing that changes it is if the car turns out to be different to what we were told, for example if parts have been taken off. If anything about the vehicle has changed, tell us before collection day and we will sort it out then, rather than on your driveway.

The person present at the time of collection will need their own photo ID and a proof of address dated within the last 3 months, such as a utility bill or bank statement. Have the keys ready, and the V5C (logbook) if you have it. Spare keys and any other paperwork, such as service receipts and old MOT certificates, are welcome too.

The driver will be from the licensed collection company in our network that covers your area, and should be able to tell you which company they are from and confirm your booking details. If you have any reason to doubt that the driver is there on behalf of Remove My Car, do not hand over the car or your V5C, and contact us straight away.

Yes, but you have to do it before we collect. Apply to DVLA to take the registration off the vehicle and put it on a retention certificate or straight onto another car. Once the car has gone, the plate goes with it and cannot be recovered, so sort it first and let us know the car's new registration.

Not until the finance is cleared. On hire purchase, PCP or lease, the finance company legally owns the car until the agreement is settled, so it is not yours to dispose of even though you are the registered keeper. Settle it, or get written permission from your lender, and we can go ahead. If you bought the car with a personal loan rather than car finance, you own it outright and there is nothing stopping you. Most cars we scrap are well past any finance agreement, but we do check the newer, higher value ones before purchase, so it is always worth telling us up front.

It depends on your local collection team. Most will give you a morning or afternoon slot. Some can confirm a one-hour window, such as 9am to 10am, and others will book you in for the day, with the driver calling ahead with an arrival time. If you need to travel to where the car is, tell them when they call and they will give you as much notice as they can.

Yes. You will receive an email confirmation from us about the sale or disposal of your vehicle, with all the information you need. You can print it out and keep it for your records.

We help you get the best price for your car with a hassle-free service. We encourage our network of approved ATFs to pay as much as possible for your vehicle, and we expect them to collect it promptly, handle the paperwork properly and issue a Certificate of Destruction if you ask for one. We are also your first point of contact if anything goes wrong, and we will give you all the help and advice you need.

We are a UK vehicle recycling network. We work with around 200 licensed treatment facilities across the country, so wherever your car is, there is an approved site near you to collect it and pay you. We have many years of experience and we take the law around vehicle recycling seriously.

Because the law requires it. Under the Scrap Metal Dealers Act 2013, we need a copy of the photo ID and a proof of address (dated within the last 3 months) of whoever hands over the car. We understand this may be inconvenient and it was not needed in the past, but it is now the law, and every collection in our network follows it.

Because the law requires it. Under the Scrap Metal Dealers Act 2013, we need a copy of the photo ID and a proof of address (dated within the last 3 months) of whoever hands over the car. We understand this may be inconvenient and it was not needed in the past, but it is now the law, and every collection in our network follows it.

Yes, we can normally still collect. When you accept your quote, put 'V5C missing' in the comments, and the collection company will confirm when they contact you. After collection, the registered keeper must tell DVLA in writing that the car has been scrapped or sold, using the collection company's details from the day. If you need those details, contact us by phone or online chat. The person present at collection will still need their photo ID and a proof of address, such as a recent utility bill or bank statement.

Yes, we can still collect. When the collection team calls you, let them know there are no keys, along with anything that could make the car harder to recover, such as obstructions or height restrictions. Without the keys the steering lock and handbrake stay on, so loading can take longer, and in some areas this may affect the price because of the extra time or a different truck needed.

Yes, we can still collect. You will need to tell the vehicle authority in the country where the car is registered that you have disposed of it in the UK. You may need to send them the equivalent of the registration document, and possibly the number plates too. We will give you written confirmation that you have disposed of the car with us.

Cancel your car insurance once the car has been collected, not before. If you cancel before collection, it is illegal to use the car on a public road, and if you have already cancelled and the car is waiting on a driveway, it must stay off the road and be declared SORN until it is collected. If you are replacing your old car with a new one, contact your insurer, as they may be able to move the policy to the new car or give you a refund.

A Certificate of Destruction (CoD) can only be issued by a company registered as an ATF (Authorised Treatment Facility). It is the official proof that your car has been scrapped. We only work with established, reputable ATFs, so if you request a CoD you will receive one, and you can be confident your car will be recycled correctly and legally. If you do not request a CoD, the collection company can decide to repair and sell the vehicle on, which DVLA also allows.

An Authorised Treatment Facility (ATF) is a licensed site with a permit to depollute, dismantle and recycle end-of-life vehicles. ATFs are authorised by the Environment Agency in England, Natural Resources Wales, SEPA (Scottish Environment Protection Agency) in Scotland, and NIEA (Northern Ireland Environment Agency). Only an ATF can scrap a car legally and issue a Certificate of Destruction.

Hand all the paperwork to the recovery driver. The driver will complete the yellow section of the V5C (section 9, or section 4 on logbooks issued from April 2019) and hand it back to you, and takes the rest of the V5C with them. Use the yellow section to tell DVLA, either online using the document reference number, or by post to DVLA, Swansea, SA99 1BD.

Yes. Our recovery driver will complete the yellow section of the V5C (section 9, or section 4 on logbooks issued from April 2019) and leave it with you. Sign it and send it to DVLA, or tell them online. DVLA will write to confirm you are no longer responsible for the vehicle, usually within 4 weeks. Please note Remove My Car's company address should not be written on this section, as it needs your local collection team's details. If you do not have the V5C, send a letter to DVLA instead, using the collection team's address. The driver can give you this, or contact us and we will provide it.

The registered keeper has to tell DVLA, but we make it easy. On collection, we fill out the yellow section of the V5C (section 9, or section 4 on logbooks issued from April 2019) with your local collection team's details, ready for you to send to DVLA or use online. Please note Remove My Car's company address should not be written on this section. If you do not have the V5C, send a letter to DVLA instead, using the collection team's address. The driver can give you this, or contact us and we will provide it.

You can make a SORN online with DVLA, or by post. Once a SORN has been made, the vehicle must be kept off the public road, for example on a driveway, in a garage or on private land. If you are scrapping the car, you do not need to make a SORN first. Just tell DVLA the car has been scrapped once it is collected.

A waste carrier licence is a registration that anyone who carries waste for business purposes must hold by law. In England it is issued by the Environment Agency, in Wales by Natural Resources Wales, in Scotland by SEPA, and in Northern Ireland by the NIEA. All the companies we work with hold valid, up-to-date waste carrier licences. The licence only means the holder is allowed to carry waste, not to scrap or process it.

ELV stands for End of Life Vehicle. It is a vehicle that has reached the end of its life naturally through wear and tear. Cars that are damaged beyond repair, or too expensive to repair, are also ELVs, but technically they are premature ELVs.

Scrap car prices are based on weight, so the heavier the vehicle, the more scrap value it has. Where the car is also plays a part, as the price includes collection.

We would like to hear from you if you are unhappy with the price offered. Get in touch and we will go through your car in more detail and see what we can do. Call us on 0330 159 1588 with your registration number to hand.

Yes, our scrap quotes are guaranteed. Some vehicles are worth more than the scrap rate, and where we need to know more before we can price one properly, we will ask for your contact details and call you back instead of quoting automatically. That price is agreed with you on the call.

We use your registration and postcode to work out what your vehicle is worth as scrap, based on its weight and where it is. If the make, model and year suggest the car is worth more than its weight in metal, we will not show an instant price. Instead we will ask for your details and the team will call you back to go through the car with you and agree a price, because those cars depend on condition. Either way, the quote is free and there is no obligation.

You are paid on collection, either by bank transfer or by cheque. Under the Scrap Metal Dealers Act 2013, our ATF members can no longer pay cash for vehicles. If you have any questions about payment, contact us and we will help.

Yes. We can collect from most places, including garages, body shops, storage compounds and workplaces. Enter the garage's address and a contact name and number for someone there when you accept, and settle any repair or storage bills first, as most garages will not release a car with money owing. We have even collected from airports, where customers were emigrating and wanted to save on the taxi fare.

Yes, just tell us. Mention it before you accept, or add it to the additional information box when you do. The collection team will then confirm whether the price changes, depending on which parts have gone. What we cannot do is find out on collection day.

Hand the V5C (logbook) to the driver on collection day. They will fill in the yellow section and give it back to you to send to DVLA. Any previous history is useful too, especially for newer cars. Service history and receipts tell us if any parts have been fitted recently, and we can use old MOT certificates to check the mileage. Before collection, take out anything with your name and address on it, such as letters, insurance documents and parking permits.

If the stereo is an aftermarket one, you can remove it. Factory-fitted stereos should not be removed, as the value of the stereo is included in our quote. If in doubt, just give us a call.

Yes. Most of the cars we collect are in poor condition. Our quotes assume the car is complete, with all four wheels and its original parts. If yours is in worse shape than that, add the details in the additional comments box when you accept, or mention it when the collection team calls, and they will confirm whether the price still stands.

Yes, we buy commercial vehicles, usually up to 3,500kg. We have bought larger commercial vehicles too, but this depends on your location and whether a suitable recovery vehicle is available.

Unfortunately not. Our network is set up for cars and vans, and caravans are not something we can collect. Motorhomes and campervans built on a van chassis are different, and we can usually collect those.

Sometimes, yes. If you have something unusual to scrap, get in touch. We have made offers on some strange vehicles over the years, including a London Zoo buggy, so it is always worth asking.

We try to buy every car our customers want to get rid of, even when that means collecting some at a loss. We would rather be the company you can rely on whatever you are scrapping, because you, or someone you know, may have a more valuable car to move on later.

You can get 3 instant quotes a day. If you are in the motor trade, an RMC Trade Account gives you unlimited quotes. Give us a call if you would like to know more.

Yes. If another company gave you a price but failed to collect, it is likely your car has little scrap value and was not a priority for them. We have a policy of collecting all vehicles, not just the more valuable ones, so your car will be booked in for collection in exactly the same way. If we say we will collect your car, our driver will be there on the agreed day to take it away.

In a lot of areas we can collect the same day if we are available, or the next day. On average, collections are within 1 to 3 working days, as some collection teams may be busy in your area. The collection team will call you to arrange a day and time once you have accepted. If they cannot collect quickly enough, you can ask to cancel, or call us on 0330 159 1588 and we will check whether another team in the area can come sooner, though we cannot guarantee it.

We cover almost all of the UK and have registered ATFs in most regions, so we can collect from the vast majority of cities, towns and villages. Like all scrap car collection companies, we do struggle with very remote locations and difficult terrain, such as parts of the Scottish Highlands. If you live somewhere remote and would like to talk about collection, please get in touch.

Collection teams work a round of jobs through the day, so an earlier collection running late or traffic can push arrival times back. Try calling the collection team on the number they used to book you in. If you cannot get through, or you need our help at any point, call us on 0330 159 1588 or email [email protected] and we will chase it for you.

No, we do not sell spare parts. Remove My Car buys complete vehicles and passes them to licensed recycling centres, so we do not keep parts for sale. For used parts, try a local car breaker or ATF near you.

Yes. Most of the cars we collect are non-runners. Just make sure the driver can reach it and that it can be winched or towed onto the truck. Tell us when you accept if it is in a garage, behind other vehicles, or somewhere with tight access, so the right vehicle turns up.

One of our team will call you within 60 minutes during opening hours. They will ask about the mileage, the condition and any faults, then give you a firm offer. There is no obligation to accept. If you do, we arrange free collection at a time that suits you.

Get in touch with the collection team as early as you can and they will rearrange it. If you do not have their number, or you would rather we handled it, call us on 0330 159 1588.

Give us a call on 0330 159 1588. We will check we have the right contact details for you, and chase the collection team ourselves to get things moving.

Call the collection team directly if you have their number. If not, or if you are getting nowhere, call us on 0330 159 1588 and we will chase it up for you.

You can get a quote online at any time. Our customer service opening hours are on our Contact us page. Collection teams usually work reduced hours over Christmas and New Year, and they will tell you what they can do when they call to book you in. Make a note of their number so you can reach them directly if you need to.

Yes. The large majority of our collection teams are set up to handle electric and hybrid vehicles safely, including the battery. Let us know it is an EV or hybrid when you accept, and the team will confirm when they call you.

It depends on your location. Scrapping a car with an LPG conversion safely takes more time and specialist handling, and some recycling centres will not accept these vehicles. Where we can still collect, we may have to reduce the price in some areas because of the extra work. Accept the quote and add 'LPG conversion' in the additional comments, and the collection team will confirm whether they can collect when they call you.

Most vehicles are broken for parts and recycled, and that is always what happens if you have asked for a Certificate of Destruction. Newer, more valuable cars may be repaired and sold on within the motor trade instead, unless you have requested a CoD. Either way, once you have told DVLA the vehicle has gone, it is out of your name.

Everything personal. Check the glovebox, the boot, under the seats and the door pockets. Take your dash cam and sat nav, and unpair your phone from the car's system so your contacts and saved home address do not go with it. Leave the original parts, battery and wheels on the car, as they are part of your quote. Anything left behind cannot be returned once the vehicle has been recycled.

You can still scrap your car. It does not need to be taxed for us to collect it. Do not drive it on a public road while it is untaxed. If it is on a driveway, in a garage or on private land, make a SORN with DVLA so you do not get a penalty while it waits for collection. If it is parked on a public road, it needs to be taxed or moved off the road. Once the tax has expired, there is no refund to claim.

We spent a long time finding what we believe are the best ATFs in each part of the UK, chosen on the prices they can offer and the standard of their service. They know they can rely on us for a steady supply of vehicles, which helps them work efficiently, and in return they offer you strong prices.

No, I am afraid not. We collect cars and commercial vehicles up to around three and a half tonnes, but motorbikes are not something we are able to take.

We are sorry for your loss. You do not have to be the registered keeper. Whoever is dealing with the vehicle brings their own photo ID and proof of address on the day, and the driver completes the logbook section as normal. Give us a call if you would rather talk it through first, and we will keep it as simple as we can.

Call our head office on 0330 159 1588 with your registration number and we will look into it. If a driver tries to lower the agreed price on the day and the car is as you described it, you do not have to accept. Do not hand over the car or your V5C, and call us straight away.

No. The vehicle must be clear of all rubbish and personal belongings, so please make sure everything is removed before collection. The driver will not be able to wait, and may charge a call-out fee for a wasted journey.

In the rare event that you have a problem with your payment clearing, please get in touch with us so we can sort it out for you. Remove My Car guarantees all payments.

Every collection team in our network has to work to our procedures, and Remove My Car guarantees all payments. If anything goes wrong with your payment, we cover it.

Under the Scrap Metal Dealers Act 2013, scrap metal dealers and car breakers can no longer pay cash for scrap vehicles. You will be paid by bank transfer or cheque instead.

I am afraid we cannot pay for cars before we collect them. We understand your concern about releasing your vehicle without a cleared payment, which is why Remove My Car guarantees all payments.

No. There is nothing to pay and no obligation at any point. If the price is not right for you, say so on the call and that is the end of it.

No. We do not make any deductions whatsoever. Collection is free and included, there are no admin fees, and nothing is taken off for bank transfers. It is important to describe your car's faults as accurately as you can, so every collection goes as smoothly as possible.

Fuel rarely adds much to the value, but it is still worth mentioning in the additional information box when you accept. The collection team can then see whether there is anything more they can offer. There is no need to drain it before collection.

A few things decide it. We look at whether the bodywork is undamaged, whether the engine and gearbox run properly, whether the mileage is average for the age, and whether the car has been used as a taxi, hire car or emergency vehicle. All the parts need to still be on the car, and there must be no outstanding finance. Minor faults are fine. Tell us what you know when we call and we will take it into account.

That is fine. If the vehicle is fairly close to where you live, your own postcode is fine for getting the initial quote. If in doubt, use the postcode where the car actually is. Either way, it is the collection address we need once you accept.

In this situation you will need a recovery company to move your vehicle straight away, usually arranged by your insurer or breakdown service. Most of our members do not do roadside recovery, only collections from homes, businesses and storage sites. Once the car has been moved, get a quote using the postcode where it is now.

Yes, usually. It depends on your location and whether the same collection team covers all the vehicles. Our teams run everything from single recovery trucks up to 11-car transporters, so we can usually take several at once. Add the details when you accept and they will confirm.

It depends on your local collection team, so it varies by area. Most collect Monday to Saturday between 8am and 6pm. Once you accept a price and fill in the collection form, they will call you to confirm. If they cannot offer a day and time that suits you, you do not have to book in.

Give us a call and we will talk through your car and the quote. At worst, we can give you some advice on dealing with other companies, so you actually get paid what you were promised.

That is the reason we ask for your details. Cars that come through this route are usually worth more sold on or broken for parts than weighed in as metal, so the offer should beat an automatic scrap quote. We confirm the figure with you on the call, once we know the condition.

Yes, all categories. Whether your car is a Category B, S or N write-off, we can collect it and pay you for it. Tell us the category when you accept so the collection team knows what they are picking up. A Category B vehicle can only be broken for parts and recycled, as it cannot legally go back on the road. If your insurer has already paid out on the car, check with them first, as it may belong to them.

Yes. We are so confident in the service our members provide that Remove My Car guarantees all payments. If anything goes wrong with your payment, contact us and we will sort it out.

Your vehicle looks like it is worth more than the standard scrap rate. Pricing it automatically would undervalue it, so we do these by hand instead. Send us your details and one of the team will call you back within 60 minutes during opening hours.

Yes. Once you have accepted a quote, you are entering into an agreement to sell your car at that price. You can still cancel with no charge, as long as you give us adequate notice by email or phone, at least 6 hours before collection.

When you send your details for a salvage quote, we text a 4-digit code to your mobile. If it has not arrived, check the number you entered is right and give it a minute or two. You can request a new code by selecting Login at the top right of our website and clicking 'Forgot Code?'. If it still has not come through, give us a call or use the online chat and we will sort it.

Yes. We do need all 4 wheels on the vehicle to make the collection run smoothly, but we know tyres are sometimes flat. Tell the collection company when they call to book you in, and they will let you know if it affects the collection time or the price.

If you are scrapping the car, do it before the tax runs out if you can. Once it has been collected and you have told DVLA, you will get a refund for any full months of tax left. If the tax runs out before collection, you can still scrap the car, but do not drive it on a public road, and make a SORN if it is kept off the road while it waits.

Yes. If you would like the money paid to someone else, such as a family member or a business account, give their details to the collection team when they call to book. The person handing over the car still needs their own photo ID and proof of address on the day.

The Scrap Metal Dealers Act 2013 came into force on 1 October 2013, replacing earlier laws. Since then, scrap yards and car breakers cannot buy cars with cash, and must take copies of the seller's photo ID and proof of address, along with images of the vehicle. The police can also enter any scrap yard or car breaker to inspect the premises.

If you cannot provide valid photo ID, such as a driving licence or passport, at the time of collection, you can ask a family member to be there instead with their own photo ID and proof of address (such as a recent utility bill or bank statement). Or contact us, and we can check whether your local collection team can accept another form of photo ID.

You can use a bank statement, council tax bill or any similar proof of address. If most of your bills are online, you can download one and upload it when you complete the checkout.

Although you will use our service to accept the quote, it will be one of the reputable, licensed ATF or salvage companies in our network who collects your vehicle and pays you. Their details are also the ones you need when telling DVLA who collected the car.

Contact us straight away so we can cancel your booking. By accepting a quote you enter into an agreement, like any other online agreement. As long as you give us adequate notice by email or phone, at least 6 hours before collection, we can cancel with no charges. If the recovery driver has a wasted journey because the booking was not cancelled, there may be a call-out charge.

Yes. Every price we show includes free collection, and nothing comes off what you were quoted, as long as the car is as you described it. Our collection teams know the price they pay has to cover collection too. If anyone tries to change the price without a genuine reason, call us on 0330 159 1588.

Give us a call and we will get you a fresh price. Quotes are held for 7 days because scrap values and collection costs move, so an old quote may no longer be accurate. Re-quoting only takes a minute, and the new price may well be higher.

You do not have to be the registered keeper to dispose of a vehicle. If you are responsible for the disposal, we will need a copy of your own photo ID and a proof of address (such as a recent utility bill or bank statement) to confirm who we collected the vehicle from.

A trade account is what you want. It gives you unlimited quote requests rather than the usual three a day, better prices on volume, and an online account so you can manage several disposals at once. Give us a call on 0330 159 1588 to get set up.

Email us at [email protected] with your company name, the volume of vehicles you handle, and the best number to reach you on. We will come back to you to set the account up. If you would rather talk it through first, call 0330 159 1588.

If you run an ATF or salvage business and would like to join our network, email [email protected] with details about your company and the best contact details, and we will come back to you with more information.

Yes. If someone has told you otherwise, it is usually a competitor trying to talk you into accepting their quote instead. All prices at Remove My Car are guaranteed, and we guarantee all payments as well.

It is always best to use the collection address to start with. If the cars are fairly local to you, you can use your own details and add the exact collection addresses in the additional details box when you complete your booking online. If in doubt, give us a call on 0330 159 1588.

We need a copy of the photo ID and proof of address, such as a recent utility bill or bank statement, from whoever is handing over the car. It does not have to be the registered keeper.

You can either upload photos of them yourself when completing the online form, or the recovery driver can take a photo with their smartphone on collection and upload it to our system.

Because the law requires it. Under the Scrap Metal Dealers Act 2013, scrap metal dealers and car breakers must take a copy of the photo ID and proof of address (such as a recent utility bill or bank statement) of the person handing over the vehicle. It protects you too, as it stops anyone else scrapping your car and keeps a record of who handed it over.

Not a problem. When you accept your quote, there is an additional comments box on the next page. Enter 'CoD required by email' or 'CoD required by post', and the collection team will arrange one once the vehicle has been recycled. This normally takes 2 to 3 working days after collection. Asking for a CoD means the vehicle has to be recycled rather than repaired and sold on, so if you need one, say so before you accept.