Remove My Car Terms and Conditions


Welcome to Remove My Car Limited (“Site”). We are a company registered in England and Wales (No. 07978223) with a registered office at Gemini House, Hargreaves Road, Swindon, SN255AZ, referred to as ‘RMC’ or ‘We’.

Please read these Site Terms and conditions carefully as they apply to your use of our Services. If you do not agree to any of these Site Terms, please do not use our Site.


This Site provides a service to help you sell or recycle a vehicle. You can use this Site to submit details about a vehicle and the location of which you need the vehicle collected to us, which we will use to provide a quote ("Quote”).

About these Site Terms

These Site Terms and conditions (“Site Terms”) (together with the documents referred to in them) tell you about the terms on which you may make use of our site whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use it.

Please read these Site Terms and the other applicable terms that may apply to you carefully before you start to use our Site, as these will apply to your use of it. We recommend that you print a copy for future reference.

By using our Site, you confirm that you accept these Site Terms and that you agree to comply with them.

If you do not agree to these Site Terms, you must not use our Site.

RMC third party agent

We act as an appointed agent for a network of third-party agents who process end of life vehicles either for recycling or repair. They are independent of RMC. If you choose to proceed based on a Quote by submitting an order (” Order”) to us, and we then accept your Order (by email), you will enter into a purchase agreement or a disposal agreement with one of these third parties. You understand that we are not a party to the purchase or disposal agreement and shall have no liability whatsoever to you in relation to your dealings with a third-party agent. You also agree that we shall have no liability to you in relation to act, omission or negligence of a third party agent when collecting your vehicle including if the third party agent damages your property.

Details of the relevant third party will appear on the Site after you accept your Order.

RMC is not a party to any purchase agreement or disposal agreement and is not liable for any breach of those agreements by you or the relevant third party.

Please note that our third-party agents are obligated to follow certain laws and regulations with regards to your vehicle if it is being disposed of, including the Scrap Metal Dealers Act 2013. In particular, you must be aware that you will not be permitted to receive cash if your car is being disposed of and there are certain minimum ID requirements that you will also have to meet. A Certificate of Destruction can be issued for end of life vehicles. If you require this, please ensure you have informed our third-party agent or RMC directly, before your vehicle is collected. If you fail to notify RMC or our third party agent prior to collection, we cannot guarantee a COD will be issued.

Our right to make changes

We may revise these Site Terms and update our Site at any time.

Please check this page from time to time to take notice of any changes we make, as they are binding on you.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Other applicable terms

These Site Terms refer to the following additional terms, which also apply to your use of our Site:

·                Our Privacy Policy sets out how we use and respect your personal information, including how we transfer it to third parties if necessary to provide the services we offer on our Site.

Accessing and using our Site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted temporarily. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site.

Our Site is directed at consumers and businesses who wish to use our services in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.

As a consumer or a business, you are permitted to use the publicly available areas of our Site, free of charge, to submit details of cars that you intend to sell or dispose of through our Site. Regular BUSINESS CUSTOMERS may wish to contact us to discuss the benefits of an account.

Use of our Site for any other commercial reasons (for example: for price comparison; for cars which you do not intend to sell or dispose through our Site or for any use involving automated software or other 'screen scraping' software, process, program or system) is strictly prohibited without our express prior written consent.

Accessing your Quote

If you request a Quote and we are unable to provide this instantly,  however we agree to provide you with one, you will be given a 4-digit login code by text or e-mail enabling you to access your Quote in a dedicated area on the Site. In order to access your Quote, you will need to enter your vehicle registration and your 4 digit login code where prompted on the Site..


Your privacy and personal information are of utmost importance to us. Any personal information that you provide to us will be used only per the terms of our Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us regarding our use or storage of your personal information.

Requesting a Quote

To request a Quote, you’ll need to tell us your vehicle registration and collection postcode (where known). In some cases, you may have to answer some questions about your vehicle before receiving a Quote.

Registration and lookup services

Our registration lookup service (based on your post-code) will attempt to return certain details about your vehicle such as the make, model, derivative, year, and fuel type.

Questions and assumptions about the condition of your car

We may ask you some questions about the condition of your car – these will be in the form of ‘yes’ or ‘no’ answers. For any unanswered questions, we may make some assumptions. Your answers and our assumptions will be shown to you alongside your Quote.

You will have the opportunity to discuss your Quote, with the relevant third party agent who will be processing your Order.

If upon viewing of the vehicle, the vehicle’s condition is not as described, we reserve the right to adjust the Quote accordingly and our third-party agents may do the same.

Our response to your request for a Quote

We will attempt to use the details you have given us to provide you with a Quote.

Your Quote will be based on the type of vehicle and the postcode entered, as well as your answers to our questions about its condition if required when requesting the quote, and, in the case of any unanswered questions, our assumptions. These details will be confirmed to you alongside your Quote. We will also send a copy of these details to you by email, where you have provided us with your email address. 

Collection service

We also need to be able to access the vehicle. We offer a free collection service. To benefit from our collection service, you must ensure:

·                that we can freely and easily access the vehicle ;

·                the car is parked on a straight driveway and can be pushed;

·                there is at least 3.5m in front and behind your parked vehicle, free from obstruction;

·                your vehicle isn’t parked anywhere where there is a height restriction; and

·                that the vehicle has all 4 wheels and is able to roll.

We are unable to provide our free collection service and can refuse to collect your vehicle if you do not ensure that you comply with the above two bullet points or we may deduct a fee from the Quote if our time spent collecting your vehicle is delayed due to accessibility or other issues caused by any of your acts or omissions. 

We or our third-party agent will agree a collection time with you verbally or in writing.  If for some unforeseen intervention or circumstance, you need to re-arrange collection for a different time, you agree to notify us immediately by email at and in any event within twenty-four (24) hours of the planned collection. If You fail to notify us of cancellation and the recovery driver completes all or part of the journey to the collection point to no avail, we or our third-party agent be entitled to charge you a call out charge to the sum of one pound (£1) per mile in respect of the recovery driver’s one-way journey to the collection point or the sum of sixty pounds (£60.00), whichever is the greater.

Minimum requirements

Your Quote will be based on the following “Minimum Requirements”:

·                you can provide photographic ID and proof of address;

·                you are the sole owner of your car, and your car is free of all finance charges, such as a hire purchase or loan agreement;

·                your car is free from any additional waste, such as litter, refuse, or rubbish;

·                your car (or light van) has no more than 9 seats (meaning that it is category M1 or N1 of EU directive 92/61/EEC, i.e. it's not a motorbike, minibus, motor coach, or HGV);

·                (in the case of a collection) your car is accessible meaning that it is parked on solid ground with inflated tyres so that it can be safely winched onto a recovery vehicle;

·                your vehicle can roll freely; and

·                no parts are missing whatsoever including for example all sets of keys, exhaust, engine, lights etc. If parts have been removed in the past, the replacement parts must be like for like therefor must be a genuine OEM part. 

Please tell us if any of the above criteria do not apply, as the Quote provided on our Site will be void. You will have the opportunity to discuss these details with us when you request a Quote. We, or the third party agent , may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.


Scrap value quotes

Should the quote show for your vehicle as a ‘Scrap Value’, we are able to guarantee your Quote if you comply with the Minimum Requirements set out above and any other criterium specified on the Site that you are asked you or your vehicle complies with before we give you a Quote.

If you have any questions or queries regarding your Quote, do not hesitate to give us a call on the number set out on the Site.  

Please note that your Quote may change after discussing your vehicle with us. You are under no obligation to accept the revised Quote if we alter it at any point.

High value vehicles

For higher value vehicles, we may specify on our Site that we require more information about your vehicle before confirming a quote, You will then be required to enter your contact details and submit your completed form. We will aim to send you an SMS message and an email,  approximately 1 hour later. Please note that sometimes it might take us a little longer to contact you, so we cannot guarantee that you will receive the notification within an hour from the time you submit you form.

You must ensure that your description and all details relating to the vehicle that you provide us with are true and accurate and not misleading. Please note that if we deem that you have not accurately described your vehicle at any point after providing you with a Quote, we reserve the right to change the Quote without liability to you whatsoever.

How our quotes work

Your Quote is guaranteed to be fixed and will not change, as long as the details on which it is based are still accurate at the point at which your car is handed over.

It is your responsibility to ensure that the details on which your Quote is based are accurate before you accept it.

Please note that if parts have been removed from the vehicle and/or modifications have been made, whether it was by you or a previous owner, if the part has been replaced by a significantly cheaper version of the part or the modification was poor quality, your Quote may be reduced. If we do this, you are under no obligation to accept the new reduced Quote.

Your Quote will be valid and honoured regardless of the collection date given to you by the third-party agent. However, if you wish to cancel or change to collection date given to you by our third-party agent whether you are disposing of or selling your vehicle, we or our third party agent reserve the right to cancel and withdraw the Quote in our or their absolute discretion and provide you with a new Quote closer in time to the proposed collection date of your vehicle.

If, at any point, we become aware of anything that affects the details on which your Quote is based, the Quote will become void or we later discover that your vehicle does not meet the specific criteria for your Quote as set out above (i.e scrap value criteria and criteria for high value cars, we, or the third party agent, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.


Scrap Metal Dealers Act (the “Act”)

If your car is being disposed of you will need to ensure that you comply with the Act. This will set out the key information we  need to store for 3 years after disposal for example. It is your obligation to ensure that you comply with the Act. 

Limitation of our liability

We cannot be held responsible for delays due to extreme weather, strikes, pandemic, lockouts, industrial disputes, acts of god, or other circumstances beyond our reasonable control.

Nothing in these Site Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Payment Guarantee

In the event that our third party agent collects the vehicle but fails to complete the transaction with you once the vehicle has been removed and no payment being received by You, the RMC Payment Guarantee entitles You, at Your option, to permit RMC to pay the final price to you providing that you submit your request to avail of the RMC Payment Guarantee in writing ( within thirty (30) days of the expiry of the collection date. Our RMC Payment Guarantee is subject to an initial procedure and a maximum of one thousand pounds (£1, 000.00). For the avoidance of doubt, the RMC Payment Guarantee is your sole remedy under these Terms and You shall have no further claim against RMC or the third party member in respect of the same claim or any other claim. Upon expiry of the RMC Payment Guarantee Validity Period, RMC shall have no liability to you whatsoever in respect of the same claim.



To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied, which are not set out in these Site Terms or the documents referred to herein.

We will not be liable to any user of our Site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·                use of, or inability to use, our Site; or

·                use of or reliance on any content displayed on our Site.

IF YOU ARE A BUSINESS CUSTOMER, please note that in particular, we will not be liable for:

·                loss of profits, sales, business, or revenue;

·                business interruption;

·                loss of anticipated savings;

·                loss of business opportunity, goodwill, or reputation; or

·                any indirect or consequential loss or damage.


You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable to you for any losses you suffer relating to your use of (or inability to use) our Site, or your use of or reliance on any content displayed on our Site, except that we may be responsible for loss or damage that you suffer if that loss or damage is a foreseeable result of our breaching these Site Terms or failing to use reasonable care and skill in connection with our Site.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, malware or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any Site linked to it.

We assume no responsibility for the content of sites linked on our Site. The presence of such links should not be interpreted as endorsement by us of those linked Sites, and we will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any loss or damage caused directly or indirectly from the actions or inactions of the Branch.

If you have a dispute with the third-party, you agree that Remove My Car Limited (including its group companies, officers, directors, agents, and employees) shall not be responsible for, or in any way connected with, such dispute.

Your liability

IF YOU ARE A BUSINESS CUSTOMER, you shall be liable for all loss, damage or injury (whether direct, indirect, or consequential) that we (or our employees, agents, or representatives) suffer as a result of any breach by you of these Site Terms.

IF YOU ARE A CONSUMER, you may be liable to pay us compensation in the event that you breach these Site Terms and we suffer a loss as a result of that breach.

You may use our Site only for lawful purposes. You may not use our Site:

·                In any way that breaches any applicable local, national, or international laws or regulations.

·                In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·                To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.

·                To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·                To knowingly transmit any data, send or upload any material that contains malware including viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·                Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Site Terms.

·                Not to access without authority, interfere with, damage, or disrupt:

o                 any part of our Site;

o                 any equipment or network on which our Site is stored;

o                 any software used in the provision of our Site; or

o                 any equipment or network or software owned or used by any third party.

Uploading content to our Site

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out below.

Content standards

These content standards apply to any and all material which you contribute to our Site (“Contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

·                Be accurate (where they state facts).

·                Be genuinely held (where they state opinions).

·                Comply with applicable laws in the UK and in any country from which they are posted.

Contributions must not:

·                Contain any material which is defamatory to any person.

·                Contain any material which is obscene, offensive, hateful or inflammatory.

·                Promote sexually explicit material.

·                Promote violence.

·                Promote discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation, or age.

·                Infringe any copyright, database right or trademark of any other person.

·                Be likely to deceive any person.

·                Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·                Promote any illegal activity.

·                Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.

·                Be likely to harass, upset, embarrass, alarm or annoy any other person.

·                Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·                Give the impression that they emanate from us if this is not the case.

·                Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. IF YOU ARE A CONSUMER, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with these content standards.

The views expressed by other users on our Site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of these Site Terms through your use of our Site. When a breach of these Site Terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these Site Terms constitutes a material breach and may result in our taking all or any of the following actions:

·                Immediate, temporary or permanent withdrawal of your right to use our Site.

·                Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.

·                Issue a warning to you.

·                Legal proceedings being brought against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·                Further legal action is being brought against you.

·                Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Site Terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Linking to our Site

You may link to pages on our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

Third party links

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. It is your responsibility to decide whether any service and/or products available through any of these sites are suitable for your purposes. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these Sites, please note that these sites have their privacy policies and that we do not accept any responsibility or liability for their policies or practices. Please check these policies before you submit any personal information to these sites and contact the owner or operator of such Site if you have any concerns or questions.

We have no control over the contents of those sites or resources.

You may have linked to this Site from an external site. We are not responsible for the owners or operators of any of these Sites nor for any goods or services they supply nor for the content of their Sites.

We accept no responsibility for the content of these external sites and we do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these external Sites and specifically exclude, the fullest extent permitted by law, all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

Whilst this Site may from time to time contain advertising material, we do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws.

Applicable law

If any of the terms contained within these Site Terms are deemed invalid, void, or unenforceable for any reason, they will be severed from the rest of the terms which shall remain unaffected.

If we fail to insist that you perform any of your obligations under these Site Terms, if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

IF YOU ARE A CONSUMER, please note that these Site Terms of use, their subject matter, and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

IF YOU ARE A CONSUMER, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Site Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law. IF YOU ARE A BUSINESS, these Site Terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Privacy Policy


1.     Introduction

Welcome to Remove My Car Ltd’s privacy policy.

We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy policy will tell you how we look after your personal data and about your privacy rights.

We reserve the right to amend this privacy policy at any time if we deem it necessary to protect your personal data, comply with applicable law, or fulfil a legitimate business interest of ours. It is your responsibility to make yourself familiar with the terms of this policy, and regularly check our website (“Website”) for updates; however, we will use all reasonable endeavours to give you reasonable notice of any material change we make to our privacy policy.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) ( However, we strongly recommend that you first inform us of any complaint you may have. We will endeavour to settle any complaint or disagreement between you and us.

2.     Definitions

The defined terms in this privacy policy shall have the same meanings as set out in the terms and conditions above.

3.     Changes

It is important that the personal data we hold about you is accurate and current. Please ensure that you keep us informed of any changes.

4.     How we collect your personal data

You may give us data in writing or by filling in forms or by corresponding with us by post, phone, email, social media or otherwise, including but not limited to when you:

  • enter into a contract to buy our products or contact us about doing so;
  • contact us about any contract we have with you;
  • request marketing to be sent to you;
  • enter a promotion or survey; or
  • give us some feedback.

5.      How we use your data

We will only use your personal data to the extent permitted under application data protection and privacy laws.

We have set out below how and why we plan to use your personal data.


Lawful basis for processing including basis of legitimate interest

Inputting information into our website

Performance of a contract with you

Filling out forms on our Website or inputting information onto our site I.e your name and contact details for the purpose of obtaining a quote for your vehicle


(c) Necessary for our legitimate interests (you want to get a quote with a view to scrapping or disposing of your car and we want to give you a quote so that you can do this). 


To manage our relationship with you which will include:

(a) Notifying you about changes to our terms and conditions or privacy policy

(b) Notifying you about changes to our business which are relevant to you 


(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how people use our business)


To administer and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 


(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation 

To make suggestions and recommendations to you about goods or services that may be of interest to you 

Necessary for our legitimate interests (to develop and grow our business)


Asking you to partake in a review, prize draw, competition or complete a survey


Necessary for our legitimate interests (to study how people use our business, to develop and grow our business)



To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you 

Necessary for our legitimate interests (to study how people use our business, to develop and grow our business and to inform our marketing strategy)


To use data analytics to improve our Website, products/services, marketing, relationships and experiences


Necessary for our legitimate interests (to define types of people for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)



6. Promotional offers from us

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you.

We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

7. Other marketing

We will get your express opt-in consent before we use your personal data for any other marketing purpose or share it with any third party for marketing purposes.

8. Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at

9. Cookies

For information about the cookies we use please see below:

We use a number of different cookies on our Website. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we will ask you to accept certain cookies that we use on the Website by ticking a box. If you accept our use of cookies and then decide that you are not happy for us to use them any longer, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

10. First Party Cookies

These are cookies that are set by the Website directly.

Google Analytics: We use Google analytics to collect information about visitor behaviour on our Website. Google analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. These analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards to its analytics service at

11. Third Party Cookies

These are cookies set on your machine by external websites whose services are used on the Website. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks.

Cookies may be set by Facebook, Instagram,  Google and Twitter. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of our Website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this Website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

12. Change of purpose

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.

13. Visitors to our Website

We will not collect your personal data without your consent unless we are required or permitted by law.

When someone visits our Website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Website. This information is processed in a way which does not identify you.

14. Third-party links

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of any websites you visit.

15. What happens if you fail to provide personal data

If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel your order. We will notify you if this is the case.

16. Disclosures of your personal data

We may share your personal data with third parties to help us run our business or carry out our obligations to you:

Lawful basis for processing including basis of legitimate interest

Third Party Agents and Suppliers



Necessary for our legitimate interests.


Service providers for IT and system administration

Performance of a contract with you. 

Necessary for our legitimate interests (performing the contract, using your data as we have described in this notice).


Our professional advisers including lawyers, bankers, auditors and insurers

Necessary for our legitimate interests (complying with our legal obligations).

HM Revenue & Customs, regulators and other authorities 

Necessary for our legitimate interests (complying with our legal obligations).


We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

17. International transfers

We will not transfer your data outside the UK without first obtaining your written consent. Where we have your consent to transfer your data outside of the UK, we shall take all reasonable measures to ensure that it is sufficiently protected and that we are in compliance with all applicable laws, including but not limited to the UK General Data Protection Regulations (UK-GDPR).

18. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties on a need-to-know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

19. Liability

Our liability to you under this privacy policy shall be subject to the liability cap set out in these terms and conditions.

20. How long will we use your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You can ask us about the retention periods for different aspects of your personal data by contacting us.

In some circumstances we may deidentify or anonymise your personal data (so that it can no longer be used to identify you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

21.Your legal rights

You have the right to:

21.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

21.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

21.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please be aware, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

21.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

21.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(a) if you want us to establish the data’s accuracy;

(b) where our use of the data is unlawful but you do not want us to erase it;

(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

21.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

21.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

21.8 We do not knowingly collect data relating to children who are not able to consent to giving us their personal data.

21.9 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request if we reasonably believe that your request is unfounded, repetitive or excessive.

21.10 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

21.11 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Contact us

If you have any questions regarding these Site Terms (or the other applicable terms referred to within), or if you would like our help to resolve a complaint, please contact

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