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Remove My Car Terms and Conditions


Welcome to Remove My Car Limited www.removemycar.co.uk (“Site”). We are a company registered in England and Wales (No. 07978223) with a registered office at Gemini House, Hargreaves Road, Swindon, SN255AZ, referred to as ‘RMC’ or ‘We’.

Please read these Site Terms and conditions carefully as they apply to your use of our Services. If you do not agree to any of these Site Terms, please do not use our Site.

Services

This Site provides a service to help you sell or recycle a vehicle. You can use this Site to submit details about a vehicle and the location of which you need the vehicle collected to us, which we will use to provide a quote ("Quote”).

About these Site Terms

These Site Terms and conditions (“Site Terms”) (together with the documents referred to in them) tell you about the terms on which you may make use of our site whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use it.

Please read these Site Terms and the other applicable terms that may apply to you carefully before you start to use our Site, as these will apply to your use of it. We recommend that you print a copy for future reference.

By using our Site, you confirm that you accept these Site Terms and that you agree to comply with them.

If you do not agree to these Site Terms, you must not use our Site.

RMC third party agent

We act as an appointed agent for a network of third-party agents who process end of life vehicles either for recycling or repair. They are independent of RMC. If you choose to proceed based on a Quote by submitting an order (” Order”) to us, and we then accept your Order (by email), you will enter into a purchase agreement or a disposal agreement with one of these third parties. You understand that we are not a party to the purchase or disposal agreement and shall have no liability whatsoever to you in relation to your dealings with a third-party agent. You also agree that we shall have no liability to you in relation to act, omission or negligence of a third party agent when collecting your vehicle including if the third party agent damages your property.

Details of the relevant third party will appear on the Site after you accept your Order.

RMC is not a party to any purchase agreement or disposal agreement and is not liable for any breach of those agreements by you or the relevant third party.

Please note that our third-party agents are obligated to follow certain laws and regulations with regards to your vehicle if it is being disposed of, including the Scrap Metal Dealers Act 2013. In particular, you must be aware that you will not be permitted to receive cash if your car is being disposed of and there are certain minimum ID requirements that you will also have to meet. A Certificate of Destruction can be issued for end of life vehicles. If you require this, please ensure you have informed our third-party agent or RMC directly, before your vehicle is collected. If you fail to notify RMC or our third party agent prior to collection, we cannot guarantee a COD will be issued.

Our right to make changes

We may revise these Site Terms and update our Site at any time.

Please check this page from time to time to take notice of any changes we make, as they are binding on you.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Other applicable terms

These Site Terms refer to the following additional terms, which also apply to your use of our Site:

·                Our Privacy Policy sets out how we use and respect your personal information, including how we transfer it to third parties if necessary to provide the services we offer on our Site.

Accessing and using our Site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted temporarily. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site.

Our Site is directed at consumers and businesses who wish to use our services in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.

As a consumer or a business, you are permitted to use the publicly available areas of our Site, free of charge, to submit details of cars that you intend to sell or dispose of through our Site. Regular BUSINESS CUSTOMERS may wish to contact us to discuss the benefits of an account.

Use of our Site for any other commercial reasons (for example: for price comparison; for cars which you do not intend to sell or dispose through our Site or for any use involving automated software or other 'screen scraping' software, process, program or system) is strictly prohibited without our express prior written consent.

Accessing your Quote

If you request a Quote and we are unable to provide this instantly,  however we agree to provide you with one, you will be given a 4-digit login code by text or e-mail enabling you to access your Quote in a dedicated area on the Site. In order to access your Quote, you will need to enter your vehicle registration and your 4 digit login code where prompted on the Site..

Privacy

Your privacy and personal information are of utmost importance to us. Any personal information that you provide to us will be used only per the terms of our Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us regarding our use or storage of your personal information.

Requesting a Quote

To request a Quote, you’ll need to tell us your vehicle registration and collection postcode (where known). In some cases, you may have to answer some questions about your vehicle before receiving a Quote.

Registration and lookup services

Our registration lookup service (based on your post-code) will attempt to return certain details about your vehicle such as the make, model, derivative, year, and fuel type.

Questions and assumptions about the condition of your car

We may ask you some questions about the condition of your car – these will be in the form of ‘yes’ or ‘no’ answers. For any unanswered questions, we may make some assumptions. Your answers and our assumptions will be shown to you alongside your Quote.

You will have the opportunity to discuss your Quote, with the relevant third party agent who will be processing your Order.

If upon viewing of the vehicle, the vehicle’s condition is not as described, we reserve the right to adjust the Quote accordingly and our third-party agents may do the same.

Our response to your request for a Quote

We will attempt to use the details you have given us to provide you with a Quote.

Your Quote will be based on the type of vehicle and the postcode entered, as well as your answers to our questions about its condition if required when requesting the quote, and, in the case of any unanswered questions, our assumptions. These details will be confirmed to you alongside your Quote. We will also send a copy of these details to you by email, where you have provided us with your email address.

Collection service

We also need to be able to access the vehicle. We offer a free collection service. To benefit from our collection service, you must ensure:

·                that we can freely and easily access the vehicle ;

·                the car is parked on a straight driveway and can be pushed;

·                there is at least 3.5m in front and behind your parked vehicle, free from obstruction;

·                your vehicle isn’t parked anywhere where there is a height restriction; and

·                that the vehicle has all 4 wheels and is able to roll.

We are unable to provide our free collection service and can refuse to collect your vehicle if you do not ensure that you comply with the above two bullet points or we may deduct a fee from the Quote if our time spent collecting your vehicle is delayed due to accessibility or other issues caused by any of your acts or omissions. 

We or our third-party agent will agree a collection time with you verbally or in writing.  If for some unforeseen intervention or circumstance, you need to re-arrange collection for a different time, you agree to notify us immediately by email at info@removemycar.co.uk and in any event within twenty-four (24) hours of the planned collection. If You fail to notify us of cancellation and the recovery driver completes all or part of the journey to the collection point to no avail, we or our third-party agent be entitled to charge you a call out charge to the sum of one pound (£1) per mile in respect of the recovery driver’s one-way journey to the collection point or the sum of sixty pounds (£60.00), whichever is the greater.

Minimum requirements

Your Quote will be based on the following “Minimum Requirements”:

·                you can provide photographic ID and proof of address;

·                you are the sole owner of your car, and your car is free of all finance charges, such as a hire purchase or loan agreement;

·                your car is free from any additional waste, such as litter, refuse, or rubbish;

·                your car (or light van) has no more than 9 seats (meaning that it is category M1 or N1 of EU directive 92/61/EEC, i.e. it's not a motorbike, minibus, motor coach, or HGV);

·                (in the case of a collection) your car is accessible meaning that it is parked on solid ground with inflated tyres so that it can be safely winched onto a recovery vehicle;

·                your vehicle can roll freely; and

·                no parts are missing whatsoever including for example all sets of keys, exhaust, engine, lights etc.

Please tell us if any of the above criteria do not apply, as the Quote provided on our Site will be void. You will have the opportunity to discuss these details with us when you request a Quote. We, or the third party agent , may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.

Quotes

Scrap value quotes

Should the quote show for your vehicle as a ‘Scrap Value’, we are able to guarantee your Quote if you comply with the Minimum Requirements set out above and any other criterium specified on the Site that you are asked you or your vehicle complies with before we give you a Quote.

If you have any questions or queries regarding your Quote, do not hesitate to give us a call on the number set out on the Site.  

Please note that your Quote may change after discussing your vehicle with us. You are under no obligation to accept the revised Quote if we alter it at any point.

Salvage value quotes

If after inputting details of your vehicle, your quote shows ‘Salvage Value’, we may be able to offer you a salvage price rather than a ‘Scrap Value’.

In order to receive a salvage price, you must meet the Minimum Requirements and your vehicle must meet the criteria specified on the Site for salvage vehicles (“Salvage Price Criteria”). You will be automatically shown the Salvage Price Criteria via a pop-up page on the Site if you choose to accept the quote shown. If your car doesn’t meet the criterium, you are provided with an opportunity to confirm when submitting your details on the next web page. If you do not declare any details on the next web page, our third-party may then assume the vehicle meets the Salvage Value Criteria when arranging the collection.  

Regardless of whether your vehicle meets the Salvage Price Criteria on our Site, we strongly suggest you call us on the number specified on the Site to discuss, to ensure that you understand the Salvage Price Criteria and what is required for compliance to receive a salvage price for your vehicle.

High value vehicles

For higher value vehicles, we may specify on our Site that we require more information about your vehicle before confirming a quote, you will need to complete an online form by clicking ‘Submit Online’ with information about your vehicle. You will then be required to enter your contact details and submit your completed form. We will aim to send you an SMS message and an email,  approximately 1 hour later. Please note that sometimes it might take us a little longer to contact you, so we cannot guarantee that you will receive the notification within an hour from the time you submit you form.

You must ensure that your description and all details relating to the vehicle that you provide us with are true and accurate and not misleading. Please note that if we deem that you have not accurately described your vehicle at any point after providing you with a Quote, we reserve the right to change the Quote without liability to you whatsoever.

How our quotes work

Your Quote is guaranteed to be fixed and will not change, as long as the details on which it is based are still accurate at the point at which your car is handed over.

It is your responsibility to ensure that the details on which your Quote is based are accurate before you accept it.

Please note that if parts have been removed from the vehicle and/or modifications have been made, whether it was by you or a previous owner, if the part has been replaced by a significantly cheaper version of the part or the modification was poor quality, your Quote may be reduced. If we do this, you are under no obligation to accept the new reduced Quote.

Your Quote will be valid and honoured regardless of the collection date given to you by the third-party agent. However, if you wish to cancel or change to collection date given to you by our third-party agent whether you are disposing of or selling your vehicle, we or our third party agent reserve the right to cancel and withdraw the Quote in our or their absolute discretion and provide you with a new Quote closer in time to the proposed collection date of your vehicle.

If, at any point, we become aware of anything that affects the details on which your Quote is based, the Quote will become void or we later discover that your vehicle does not meet the specific criteria for your Quote as set out above (i.e scrap value criteria, Salvage Price Criteria and criteria for high value cars, we, or the third party agent, may, at our/their discretion, decide to provide a new Quote, which you will have a reasonable opportunity to accept.

 

Scrap Metal Dealers Act (the “Act”)

If your car is being disposed of you will need to ensure that you comply with the Act. This will set out the key information we  need to store for 3 years after disposal for example. It is your obligation to ensure that you comply with the Act. 

Limitation of our liability

We cannot be held responsible for delays due to extreme weather, strikes, pandemic, lockouts, industrial disputes, acts of god, or other circumstances beyond our reasonable control.

Nothing in these Site Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Payment Guarantee

In the event that our third party agent collects the vehicle but fails to complete the transaction with you once the vehicle has been removed and no payment being received by You, the RMC Payment Guarantee entitles You, at Your option, to permit RMC to pay the final price to you providing that you submit your request to avail of the RMC Payment Guarantee in writing (info@removemycar.co.uk) within thirty (30) days of the expiry of the collection date. Our RMC Payment Guarantee is subject to an initial procedure and a maximum of one thousand pounds (£1, 000.00). For the avoidance of doubt, the RMC Payment Guarantee is your sole remedy under these Terms and You shall have no further claim against RMC or the third party member in respect of the same claim or any other claim. Upon expiry of the RMC Payment Guarantee Validity Period, RMC shall have no liability to you whatsoever in respect of the same claim.

 

THE FOLLOWING PARAGRAPHS APPLY IF YOU ARE ACCESSING OUR SITE AS A BUSINESS CUSTOMER:

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied, which are not set out in these Site Terms or the documents referred to herein.

We will not be liable to any user of our Site for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·                use of, or inability to use, our Site; or

·                use of or reliance on any content displayed on our Site.

IF YOU ARE A BUSINESS CUSTOMER, please note that in particular, we will not be liable for:

·                loss of profits, sales, business, or revenue;

·                business interruption;

·                loss of anticipated savings;

·                loss of business opportunity, goodwill, or reputation; or

·                any indirect or consequential loss or damage.

THE FOLLOWING PARAGRAPHS APPLY IF YOU ARE ACCESSING OUR SITE AS A CONSUMER:

You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable to you for any losses you suffer relating to your use of (or inability to use) our Site, or your use of or reliance on any content displayed on our Site, except that we may be responsible for loss or damage that you suffer if that loss or damage is a foreseeable result of our breaching these Site Terms or failing to use reasonable care and skill in connection with our Site.

THE FOLLOWING PARAGRAPHS APPLY TO ALL USERS OF OUR SITE:

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, malware or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any Site linked to it.

We assume no responsibility for the content of sites linked on our Site. The presence of such links should not be interpreted as endorsement by us of those linked Sites, and we will not be liable for any loss or damage that may arise from your use of them.

We will not be liable for any loss or damage caused directly or indirectly from the actions or inactions of the Branch.

If you have a dispute with the third-party, you agree that Remove My Car Limited (including its group companies, officers, directors, agents, and employees) shall not be responsible for, or in any way connected with, such dispute.

Your liability

IF YOU ARE A BUSINESS CUSTOMER, you shall be liable for all loss, damage or injury (whether direct, indirect, or consequential) that we (or our employees, agents, or representatives) suffer as a result of any breach by you of these Site Terms.

IF YOU ARE A CONSUMER, you may be liable to pay us compensation in the event that you breach these Site Terms and we suffer a loss as a result of that breach.

You may use our Site only for lawful purposes. You may not use our Site:

·                In any way that breaches any applicable local, national, or international laws or regulations.

·                In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·                To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.

·                To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·                To knowingly transmit any data, send or upload any material that contains malware including viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·                Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Site Terms.

·                Not to access without authority, interfere with, damage, or disrupt:

o                 any part of our Site;

o                 any equipment or network on which our Site is stored;

o                 any software used in the provision of our Site; or

o                 any equipment or network or software owned or used by any third party.

Uploading content to our Site

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out below.

Content standards

These content standards apply to any and all material which you contribute to our Site (“Contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

·                Be accurate (where they state facts).

·                Be genuinely held (where they state opinions).

·                Comply with applicable laws in the UK and in any country from which they are posted.

Contributions must not:

·                Contain any material which is defamatory to any person.

·                Contain any material which is obscene, offensive, hateful or inflammatory.

·                Promote sexually explicit material.

·                Promote violence.

·                Promote discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation, or age.

·                Infringe any copyright, database right or trademark of any other person.

·                Be likely to deceive any person.

·                Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·                Promote any illegal activity.

·                Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.

·                Be likely to harass, upset, embarrass, alarm or annoy any other person.

·                Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·                Give the impression that they emanate from us if this is not the case.

·                Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. IF YOU ARE A CONSUMER, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with these content standards.

The views expressed by other users on our Site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of these Site Terms through your use of our Site. When a breach of these Site Terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these Site Terms constitutes a material breach and may result in our taking all or any of the following actions:

·                Immediate, temporary or permanent withdrawal of your right to use our Site.

·                Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.

·                Issue a warning to you.

·                Legal proceedings being brought against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·                Further legal action is being brought against you.

·                Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Site Terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Linking to our Site

You may link to pages on our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

Third party links

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. It is your responsibility to decide whether any service and/or products available through any of these sites are suitable for your purposes. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these Sites, please note that these sites have their privacy policies and that we do not accept any responsibility or liability for their policies or practices. Please check these policies before you submit any personal information to these sites and contact the owner or operator of such Site if you have any concerns or questions.

We have no control over the contents of those sites or resources.

You may have linked to this Site from an external site. We are not responsible for the owners or operators of any of these Sites nor for any goods or services they supply nor for the content of their Sites.

We accept no responsibility for the content of these external sites and we do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these external Sites and specifically exclude, the fullest extent permitted by law, all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

Whilst this Site may from time to time contain advertising material, we do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws.

Applicable law

If any of the terms contained within these Site Terms are deemed invalid, void, or unenforceable for any reason, they will be severed from the rest of the terms which shall remain unaffected.

If we fail to insist that you perform any of your obligations under these Site Terms, if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

IF YOU ARE A CONSUMER, please note that these Site Terms of use, their subject matter, and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

IF YOU ARE A CONSUMER, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Site Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law. IF YOU ARE A BUSINESS, these Site Terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions regarding these Site Terms (or the other applicable terms referred to within), or if you would like our help to resolve a complaint, please contact info@removemycar.co.uk

Thank you for visiting our Site.

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